Inclusions and Exclusions of the Service

When booking a service or tour, it’s important to understand what is included and what is not. Here is an overview of what may typically be included and excluded in the service when visiting Halong Bay:

  1. Inclusions: a. Accommodation: Check if the service includes accommodation, whether it’s on a cruise ship, hotel, or resort. This may vary depending on the type of service you choose. b. Meals: Find out if meals are provided as part of the service. This can include breakfast, lunch, and dinner, either on the cruise or at designated dining venues. c. Transportation: Check whether transportation to and from Halong Bay is included. This can involve shuttle buses, private transfers, or domestic flights, depending on your starting location and the service provider. d. Guided Tours: Determine if guided tours and activities within Halong Bay are included. This may involve visits to popular attractions, kayaking, cave exploration, or other planned excursions. e. Entrance Fees: Inquire about entrance fees to attractions, national parks, or cultural sites. Some services may include these fees, while others may require you to pay separately.
  2. Exclusions: a. Personal Expenses: Personal expenses such as souvenirs, additional meals or drinks not included in the service, spa treatments, or optional activities are typically not included. b. Travel Insurance: Check if travel insurance is included or if you need to arrange it separately. Travel insurance is essential to protect yourself against unforeseen circumstances, such as trip cancellations, medical emergencies, or lost luggage. c. Visa Fees: Depending on your nationality, you may need to arrange a visa to enter Vietnam. Confirm whether visa fees and processing are included or if you need to handle them independently. d. Gratuities: Tipping is a personal gesture of appreciation and is often not included in the service. If you receive excellent service from guides, drivers, or staff, it’s customary to give a gratuity as a token of gratitude. e. Extra Services: Any additional services, upgrades, or modifications beyond what is specified in the service may not be included. Check with the service provider for any optional extras and associated costs.

It’s crucial to carefully read the service details and terms and conditions to understand exactly what is included and excluded. Clear communication with the service provider will help avoid any misunderstandings or unexpected expenses.

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